I’ve received two hand-written notes in the past week that surprised me. The first came from the tech at my new dentist’s office. She wrote about how nice it was to meet me and how great my smile was and that she hopes the building of our home continues to go smoothly. I also got a personal email from the dentist (a fellow Buckeye, yeah!). These little notes, as I am sure they were intended, solidified my decision to stick with this office. I have never, ever received a personal anything from any medical office prior to this. No thanks for my business or apology for being forced to wait three hours for my fifteen-minute appointment, and no checkup on how that new medicine is working. Nothing.
The second was a postcard I received from the salesman who sold me my new running shoes. He jotted a quick note to say it was nice to meet me and that he hoped my blisters were “no more” and wished me luck in my upcoming race. I’m sure I was hard to forget. I sat down and stuck my blistered feet in his face and said, “I need new shoes, PLEASE!!” He politely smiled (without even plugging his nose) and said in the finest British accent, “I know exactly what you need.” We chatted over insoles and sore shins, and of course, blisters. I signed up for their mailing list, but never expected a handwritten note. I’ll definitely be buying my next pair from them as well.
In a digital world where we can know so much about people, and yet so little of what really matters, I must say these hand written notes of appreciation for my time and my business are so…..personal. I think I might even hang them on the wall of my new home to remind me how nice it is to add that personal touch in all our business.
What about you? Have you received any hand written notes lately from unexpected places?